I became a customer in 2020. I have been on life support and palliative care. I am a medical patient of twenty years. In one year alone I spent over $25000 Per my tax receipts. When management changed, they also got a new system. All of my loyalty of points disappeared. It took a couple weeks to locate them. During that time I was in las vegas getting iv nutrition. When I returned I was told they expired. I had almost five hundred dollars and ten dollars of coupons. At that point I decided they lost my business. They did not value me as a customer. I heard they had new management so I Started coming back. They have good flower. I advised them that I was going into with the hospital for a procedure. I wanted to purchase the disposable vape. Since I asked for a bio I was not sure about my loan capacity if I was going to be able to use it. I was assured that those were easy to use. Moving forward... I tried it a couple times it never worked. I had a friend try it, They still couldn't get it to work. I went into electric lettuce said something. They told me to bring it back in. My child has had covid, so i've been on quarantine with them for the last five days. They refuse to return or even exchange it. I am beyond disappointed and frustrated. I lost my faith in electric lettuce and the product.