I came into San jose location, picked 2 of one product and one of another. I asked if I could refund or exchange 2 of them since when it was opened it smelt like hay had no terp profile. She takes container to back room while she says looks like we have to throw away another bottle of perfectly good marijuana since someone comes in and didn't know what he wanted. No your product was junk, it wasn't as it claimed. This is medicine there are no shortcuts you provide what you claim or I don't want it period as any other consumer. She tried to charge me more money when it was all the same price. Tried to get her to explain why I was beeing charged $19 more, she tried charging me for returned medication. I asked her to work with me in trying to understand she started yelling at me and told me to get the f out. She is san Jose's manager. I have video proof to anyone who wants to see or help spread how this company does business. I'm a cancer patient with anxiety &pain left with no medication