I visited Xclusive Cannabis on March 13th and purchased ten joints for $40. However, every joint was tightly rolled, making them impossible to enjoy. I returned to the dispensary hoping for a resolution but was met with a disappointing response from Joy, the manager. No exchanges or refunds were allowed due to store policy. The suggested solution was to undo and repack joints myself, which is impractical due to physical limitations. The lack of accommodations for medical needs is concerning. Overall, it was a profoundly unsatisfactory experience. I hope for policy reconsideration to serve all customers better.