Friendly staff, but was unfortunately sold a counterfeit (verified by Pax Labs, Inc.) "PAX 3" at the Springfield location. After calling the Claremont location to try and make a return for a refund, I was told to take it up with their distributor and hung up on by the employee that took my call while I was trying to explain that my claim had been verified by Pax Labs, Inc. and that I could provide email proof. Since the owner or management did not want to accept that they were selling a counterfeit product I unfortunately was left with no choice but to make a callback with my credit card company, which could have been avoided with simply agreeing to accept the return. Counterfeit vaping devices are known to be made of inferior materials and pose both a safety and health hazard. Medicinal users should be especially vigilant. Buyer beware! https://www.paxvapor.com/counterfeiting/