This has always been my go to dispensary until now. I bought 3 carts and 2 different edibles for an extended trip. Used the larger cart and some edibles. When I got back I went to use one of the 2 cartridge pens I bought and while it worked fine for 1 day after that it was nothing but clogging up. I tried a to unclog it but it was pretty much useless after it cooled off again. So I brought the unusable pen and the other (unopened) that I bought just like it with my receipt showing I had bought them 3 weeks earlier. I explained the problem and just wanted to exchange the bad ones for something else. The lady told me the limit for returns was 3 days with no exceptions. She said I should check anything I buy before the 3 days were up. I told her I thought it was ridiculous that I should have to open and check anything I buy within 3 days and it was a shame they would treat a regular customer like that. I told her they were losing a good customer and she gave me a snarky "Have a nice day"... So I'm done with them... there are too many other options and I'm sure I'll find one that treats its customers better.