Being a new cannabis user, I was very apprehensive, but my anxiety quickly vanished. The atmosphere was very relaxed and inviting and the customer service I experienced went above and beyond. All staff are friendly, knowledgeable, and patient considering the numerous questions I asked. I came in to find a high-priced item (recommended by a friend). They did not have that item in stock. Rather than suggest a more expensive one (why not? I was prepared to pay the price anyway!), they suggested an alternate product that was actually cheaper than what I originally came in for. I took it home, tried it out and boy do they know what they are talking about! Unfortunately, due to the lockdown, I now must get advice over the phone, but hey-it works! Cannot wait to visit in person again. This will ALWAYS be my "go to" store!