I wouldn’t go for their house brand cartridges (Cat 4). I bought it because it was $15 and it broke like 30 minutes later. The cap came off and started leaking oil. The 3 stars is because returning it and getting my money back wasn’t a great conversation. They wouldn’t do it at first and tried to offer another Cat4 cartridge (no thank you) or store credit, but that would have required me to then spend more money on top of the store credit to get a different brand. They ended up giving me my money back, but not without making me feel like a jerk because I pushed back on their “solutions.” I understand why you don’t do returns in general, but that policy doesn’t make any sense when I’m back the next day with a straight up defective product from your house brand.

Official Response

Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with the Cat 4 cartridge and the frustration you experienced during the return process. We understand your concerns, especially when it comes to a defective product, and we never want our guests to feel dismissed or uncomfortable when trying to resolve an issue. We appreciate your honest feedback and will be sharing it with our team to help improve both our product experience and how we handle these situations moving forward. Thank you again for giving us the opportunity to make it right.