Some issues at the point of sale from yesterday's transaction. Ordered an 8th of flower on-line that stated 20% off sale. When I went to check out, the employee did not account for the marked 20% off and charged me the full price. Not a huge difference in price, approximately $7. However I did not have enough cash on hand, so I had to use some of my points. Once again not a huge issue. But I find it a little concerning when I have a price quote on Leafy and then when I get to the dispensary I am charged a different price. Also sucks to have lost my points. Quality of the 8th was also not very good. Very dry and zero taste/smell

Official Response

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. We understand how frustrating it is to see one price online and be charged differently at checkout, especially when it resulted in you needing to use reward points unexpectedly. That’s certainly not the experience we want our customers to have, and we appreciate you bringing this to our attention so we can look into what may have happened at the point of sale. We’re also sorry to hear that the quality of the flower did not meet your expectations. Product quality and consistency are extremely important to us, and we take feedback like this seriously. We’d really like the opportunity to investigate this further and work toward a resolution. If you’re willing, please email us at [email protected] with any details you’re comfortable sharing, such as the name on the order, the date and approximate time of the transaction, and any additional information you think may be helpful. This will allow us to review the transaction, pricing, and product concerns more thoroughly. Thank you again for your feedback — we appreciate you giving us the chance to make this right.