Overall when you walk in everything is nicely displayed and well organized. There is usually plenty of staff as well. Why i am giving such a low rating is because Chronic Link will not stand by the products they sell. I specifically purchased the chronic link pen which is typically 2 for $30 my 1st pen worked fine but when I started on the 2nd pen I discovered the product was defective to which is continued to heat after its 1st use and spat hot dab wax out. So I try to exchange it and they say need a receipt and only within 3 days. I was loyal to that store until today. Take care of your customers!