Used to go here regularly until I order curbside pick up. Arrived at 8:45pm, yes a little before closing but I had to commute a long way from Visalia. When I arrive I called twice till they answered. I gave them my info and the parking spot number. The lady on the phone acknowledged the pick up and said she will “let them know”. I waited, noticed all the other curbside customers were receiving their orders quickly. 8:55, 5 minutes till closing, I notice an employee that was doing the curbside orders leaving fast into her car. Again I waited because maybe they had a second person to bring my order. 9:00 come around and I’m the last car in the parking lot. I walk to the front door to see if I can flag someone down but they all just smiled near the lobby and said they were closed. I tried to call the phone and speak through the door loud enough to let them know I was waiting out here for my order. They just continued to walk to back of the store and ignored me. Not a “I’m sorry we forgot about your order” or “sorry about our mistake here’s some sort of accommodation next time you come pick up”. I wouldn’t be so upset if I didn’t have to commute 20-25 mins from after work to get skipped in line and ignored. I don’t understand how hard managing pick up orders and customers can be , but maybe they need to lay off the carts and find some valuable retraining.

Official Response

Hi, we are so sorry for your experience. We have taken this matter seriously and are looking into it. In the meanwhile please contact the store manager to allow us to make this right.