Called to verify stock before I even placed an online order, verified the budtender says they have 3 and if something is off someone will for sure call if they don't have it. Placed my order, waited 20 minutes then drove 1.5 hours to grab said item only to arrive and be told by who I assume is the manager that she had to swap my item out for something else by the same company (older as well). When I asked why someone couldn't have given me a call she didn't have answer. Fortunately was able to solve my problem at a different store in the same strip. First and probably last trip to a HOD store.

Official Response

Hi jborder93, We sincerely apologize for the frustrating experience you had, and we completely understand your disappointment. You should have been notified as soon as there was an issue with your order, and it's unacceptable that you weren't given the courtesy of a call. We deeply regret that your trip was wasted and that our communication fell short. We will be addressing this internally to ensure we improve our inventory management and communication so this doesn't happen again. Your feedback is invaluable, and we truly hope you'll reconsider giving us another chance in the future. We want to provide the level of service and reliability you deserve. Again, we’re sorry for the inconvenience, and thank you for bringing this to our attention.