It's nice to be greeted with your name and a smile 😊 Edit: That was a year ago 😔 The Lume brand products have been consistently going downhill. From my new battery not working on both side all the time to the Lume effect carts tasting like burnt cotton or not screwing on because the threads are off. We have been frequent flyers (like 4out of 7 days) and I went in today about an overcharge and let's say after years of almost daily being a Lume customer, the way I was treated and their lack of customer service made my fiance and I vow to never come back. Sorry for them I guess. Seems like a customer that's is greeted by first name would not have to be treated like a nobody.