They have become my last choice. 3 Star for quality, as it's at the whim of the retail market. 1 star for service as I am completely annoyed. 4 Star for atmosphere, the locations I have visited are open and the product is displayed nicely. My Gripes First price lists go away. So I started browsing their website from the parking lot before going in for a quick in and out. Now I need to signup and login to the web site just to browse before I go shop. Member pricing is great, but not worth the lack of customer service.