I’ve been a fan of MÜV for a while — clean stores, friendly staff, and good prices. Unfortunately, my recent experience at the Port Richey location left me very disappointed. I placed an online order that was confirmed at $140. When I arrived for pickup, I was told the total had been changed to $180 because the system incorrectly applied a first-time patient discount. Even though this was MÜV’s error, I was pressured to pay the extra $40. The staff at the store were polite and apologetic, and I don’t blame them at all — they did what they could. The issue is with MÜV’s policies and system. A business should honor the price it quotes a customer, even if an internal mistake is made. Raising the price at pickup feels unfair and comes across like a bait-and-switch. I reached out to MÜV’s support team, but after some initial replies, they stopped responding to my follow-up. That silence only reinforced my impression that customer loyalty isn’t a priority. I hope MÜV takes this feedback