To be clear, this review is regarding the dispensary practices as a whole. It is most reflective of upper management decisions. The staff at the store are incredible and the store manger is a knowledgeable, on hands, personal relationship with the patients kind of manager. Unfortunately, upper management keeps changing and the ripple effect on the patients is devastating. After 10 years as one of their EPC patients with a very severe condition, I am sadly ready to go elsewhere. The company asks for your loyalty but is choosing to offer none in return. Over the last 6 months to a year, each new regional manager is making aggressive changes to their medical marijuana policies to the point I feel they have abandoned their goal to provide affordable, quality medicine to their patients. Every agreement has been tossed without so much as a conversation. It is a very disappointing turn towards nulifying the boundaries between recreational and medical needs. Native Roots used to understand this is a life saving medicine for some of us.