My wife and I go here all the time. Usually the customer service is fantastic. Today I went in to see if I could get a replacement for a battery I purchased about a month back give or take a week or two. It was not an expensive battery, didn't expect much, but I did expect it to last more than a few weeks. It did not. Just literally fell apart. All I asked was for a replacement. I did not feel like that was an absurd request, but I was told they are disposable and I should not expect them to last. I have bought plenty of other batteries from other retailers that were in the price range of what I spent here and they've always lasted at least a few months before I end up losing them. Definitely feel like they could have treated me better and handled this better especially the fact that we are frequently there and spend a good amount of money. Hoping this was a one-time thing and that the honeymoon phase of them opening up has not worn off.

Official Response

Hi there. We’re sorry to hear about your recent experience and appreciate your feedback. We regret that we didn’t meet your expectations this time and we’d like the chance to make this right. Pease reach out to our team directly at [email protected] so we can address your concerns. Thank you for your understanding, and apologies again for the issue.