Until today, I have always had positive experiences at this establishment. I requested a half-ounce of honey banana concentrate from a male employee, but he mistakenly gave me a half-ounce of honey child instead. This was particularly frustrating because I specifically stated that I did not want honey child, as I had purchased it previously and didn't even want to smell it bc clearly I already knew about it. After discovering the error after literally just walking to my car, at the most ten minutes later, I returned into the store and explained the situation. Unfortunately, they refused to exchange the product, offering only a possible discount on my next purchase due to the manager's "unavailability". I understand mistakes happen, but I believe this could have been avoided with more attention to detail. Flight 420 down the road from them said they most definitely would have exchanged it, especially it if it was on their behalf, their requirements are after 24hrs. So FYI ANYONE PURCHASING FROM THEM. DOUBLE CHECK WHAT YOU ARE PURCHASING FROM THEM BECAUSE EVEN IF IT'S THEIR OWN ERROR THEY WILL NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS, THEREFORE YOU WILL BE S.O.L!!!!