Asked about debit or ATM said ATM only. It's broken and they wasted 20 min of time despite me asking before going in

Official Response

I’m really sorry to hear about your recent experience. It’s disappointing to know that you encountered issues with the ATM and that it affected your visit. We should have been clearer about the situation, and we apologize for any inconvenience caused. Your feedback is important to us, and we’ll address this issue to ensure it doesn’t happen again. If you have any further concerns or if there’s anything we can do to make it right, please don’t hesitate to reach out directly. Thank you for bringing this to our attention.