Today for the first time I had trouble opening the PDF of my medical card. I was directed to talk to Chris, who really knows his way around a phone! He helped me get out to the state site just to re-download my card, and filed it away so that I had options of ways to open it. Good Job thwarting my panic attack (:. And then found me a better deal than what I had ordered and saved me about $30! They do go above and beyond here.