You guys lied to me multiple occasions at both your boulder and denver store. I explicitly asked you guys if the deal with Harmony would go due to the new owner not having the same relationship with the Harmony distributor as the last owner. You guys swore up and down that it wouldn't change. GUESS WHAT? You changed it to full price after running the same deals for 2 years. You just lost a customer permanently due to no integrity and bait and switching me for a good google review for a 20 dollar discount. I'm sure I'm not the only long time customer that feels lied to and betrayed as well

Official Response

We’re sorry to hear you feel this way. Transparency and integrity are extremely important to us, and it’s never our intention to mislead anyone. The Harmony 4g bucket promotion was a long-running vendor-supported deal. Changes like this are driven by product availability and supplier decisions, not by an attempt to alter pricing unexpectedly. Our team shares the information available to them at the time, but vendor programs and inventory can change without much notice. We truly apologize if expectations were set based on information that later changed. We’d be happy to help you find a comparable product or promotion that delivers similar value. Please feel free to reach out to management directly so we can assist.