I ordered online on Wednesday around 620pm. With it being my first time and Wednesday it gave me 50% off my order making my total be 18.75. I had transportation issues and had to wait til the next day. After arriving my ID wouldn’t scan and instead of interning it manually I was forced to go get a new ID to pick up my order. After returning while talking to him he cancels my order and rings me up with only a 30% discount. Plus online it was $35 he charged me $37.50 with 30% off making it $29 which is still more then online price I was expecting. Lester was horrible he just said we would never sell it at that price and wouldn’t see y the price was different. It was a horrible experience with a rude salesman named Lester and I’m wondering if he treats all women like this.

Official Response

Thank you for letting us know about your experience. I would like to reply to the issues you had with us. Regarding the ID, I apologize for the inconvenience. The State of Mississippi requires that ID must be scanned and cannot be entered manually. I wish we had the ability to enter the information manually so as to not have our patients run into the issue that you had. Regarding the pricing issue I also apologize. I am looking into this and you can be certain if there is an issue, it will be fixed. Our online and in-store prices are on the same system so this should never happen. Either way, this should have been taken care of for you and you should have received the 50% off if you were a first time customer. The only way that wouldn't apply is if Leafly recognized you as a new customer but in fact you had shopped with us before. Again, either way, I would like to have the opportunity to make the situation right. Please reach out to me directly at 708-415-4087 so I can correct the situation for you. We strive for perfection but occasionally fall short. In the rare instances that there is an issue we make it right. Our purpose is our patients. Please reach out to me and give us another chance. I really do look forward to having the opportunity to address this with you. Thank you.