I recently visited Slater Compassion Center to pick up an order I had placed using my medical card. Due to being stuck at work, I arrived about an hour and a half late. This has happened before, and my order was always honored without issue. However, I was informed that under their new policy, any order not picked up within an hour is automatically cancelled. When I arrived and found out my order had been cancelled, I was extremely frustrated — especially since I never received a text or email notification letting me know. The staff’s only response was, “You could have called us.” I explained that I work in a facility where phones are not permitted, so contacting them during my shift is not an option. Their lack of understanding or flexibility was disappointing and unprofessional. As a medical patient, access to specific strains isn’t just a preference — it’s a necessity. When my order was cancelled without notice, I was genuinely worried that the strains I rely on would no longer be