Dawson Dolan gave me the worst customer service I've ever experienced. After making my purchase, I immediately realized I was given the wrong product. I checked the website beforehand and expected a wedding cake strain, but the strain wasn't listed, so I assumed it was the usual hybrid. Unfortunately, it turned out to be an indica, which I can't use. I quickly returned to ask for an exchange, but Dawson started arguing, accusing me of being dishonest and saying the exchange process would take too long, so he refused to do it. When I hesitated for a moment to process what was happening, he threatened to call security if I didn't buy anything else. I was shocked by the total lack of understanding and respect, especially as a regular customer. It's hard to believe Valley Pure would allow this kind of behavior, especially with so much competition around. Token Farms has never treated me like this, and because of Dawson, I’m seriously considering not coming back.