It can be uncomfortable visiting a place that specializes in something that is new to you. You don't want to ask "stupid questions" and feel this new foray might not be for you. As a new hydroponic hobbyist, I had that apprehension, but it quickly subsided with the friendly staff at Success Hydroponics. Max is a wealth of information and actually helped me save money on my project while helping me put together the best system possible. They have a couple local made systems that are not only top notch, but the maker is near for questions or a customized system. Great product, better people, service is top notch.