I spent $160 at Btown Smoke Time because I needed a new Vape Rig. From the start it was clear that their staff was unhelpful and unknowledgable. For starters, they forgot to sell me a battery for the $110.00 device i purchased. When I returned the next day, they sold me a battery. The WRONG size battery. When I returned a 3rd time, they sold me what they "thought" was the correct battery, but my brand new device STILL didn't work correctly. So the attendant said "yeah, it does seem like something is wrong with the device, but that is between you and the manufacturer." So, basically even though I had just spent $160.00 in their shop the previous day, they were not willing to exchange the device for another one, or really work with me in any reasonable way. So, I walked across the corner to WILD SIDE Smoke Shop. I explained to them my problem. Their helpful staff very quickly determined that Btown Smoke Time not only sold me one wrong battery, but TWO (And then told me it was "my problem"). The knowledgeable associate at Wild Side showed me the correct size battery for my device, I installed it, and the device then worked perfectly. I will be giving ALL of my future business to Wild Side Smoke Shop, and I inhale a LOT of nicotine vapor. Plus, I am a small business owner in Bloomington, and I plan to spread the word to ALL of my family, friends and colleagues who vape, smoke, etc to avoid Btown Smoke Time like the plague.