I was in the Everett area a few months ago and stopped into the smoke shop and what a pleasant surprise. The young lady behind the counter was a ray of sunshine on a gloomy day. Tobi is her name and I couldn't have been more delighted to find a person that was eager to help me out. I live in Woodinville and have been back a few times. Will continue to shop here for my "smokes". You've got a winner behind the counter!