For starters, I've been a customer over 3 years, and previously gave a positive review here on Yelp. I've always known their prices are higher than other shops I visit, but this one has been convenient and I was willing to pay for the convenience. The staff friendly and reliable with orders and so on. However on a recent visit I went in looking for a large storage container and a new rolling machine. They did not have a container in stock, but said they would order more in they would be in stock in a couple of days. So I asked about the rolling machine and they produced one for blunts; too big. I specifically asked for the roller for "Zig~Zag orange." Everything went well from there, or so I thought. I purchased the roller and told them I'd check back the following week for the storage container. Once home I realized they had sold me a machine that is 1/4" too small. So... I returned to the store a week later hoping to to find the storage container and exchange the still shrink wrapped, price tagged, etc roller. I was happy they had both the container (1 gal.) and the correct roller in stock. Next, they shocked me when they said they would not exchange the roller, a $9.24 item, for the correct size. When I explained that this would cost them my future business I was told "I can't help you." PS: I bought the correct roller for $5 and ordered the container I needed at a new shop on Rayford.