Been coming here for decades but things have changed. Last week I went in to buy a pipe as a gift but apparently they have too much business. I asked a simple question about styles, looking for what I bought last time, and the older woman (who seemed pissed I made her get out of her chair) simply repeated, very tired-sounding "what we have is what we have". I tried to explain further what I was looking for, and got the same tired response. So they clearly have too much business to be bothered by a customer and there are so many other shops now that will be happy to answer a question and help you find what your are looking for, I suggest any of those instead.