Jack Schwartz Importer

Operating Hours
Sunday Closed
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed


Jack Schwartz Importer

Jack Schwartz Importer

Jack Schwartz Importer

(21) 4.4
(312) 782-7898
Open Closes at 12:00 AM
Established in 1921 In the lobby of the historic Chicago Board of Trade building, Jack Schwartz Importer has been dedicated to providing smokers with fine cigars since 1921.

Operating Hours
Sunday Closed
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed



Reviews:
21 Reviews of Jack Schwartz Importer
5/16/2022
Nicholas L. ( )
Source: Yelp
5/16/2022
Nicholas L. ( )
Source: Yelp

Need to share a very unsatisfactory experience I had with dealing with this tobacco distribution company. I placed an order online for a couple of boxes of cigars. I subsequently called and added another 5 single cigars to my original order. When I called to add another box to the order I was told the cigars were sold out and not available even though online they were still posting otherwise. My wife while at work saw that the cigars were available and to assist me placed an order online for a box since I told her the previous week to periodically take a look at the site since I might be occupied to not be able to place an order. I get a phone call from the owner of the company yelling at me that I placed another order. With not knowing of the circumstances of the call I was polite and listened to his tirade. The next day as a few of my family members also smoke cigars my brother in law placed an order for a box for himself. The order as I was told stayed in status quo for a day so his wife called and inquired about the order. As soon as she asked the question he started yelling and stating innuendos of a conspiracy of ordering. I was then shared this information and was aware how upset and shaken my relative was of the engagement. I checked my order status in the evening and it looked like the package delivery was intercepted and sent back to sender without any notification or any request from myself. Who does this kind of mean spirited action to void a transaction because they felt like it. On their site there is nowhere to be found of any stipulations of ordering quantity limits of households, relatives or any kind. If you want limits state it or have a threshold of limits. I reached out and sent an email to the owner to share my dissatisfaction but was never contacted. I have dealt with over a dozen tobacco companies and never had any negative experience like this.