About two weeks prior I had bought a vape but the coils were burning quick so I went in to see what was up with the vape I bought and they were really cool about it they offered me two new coils at no charge or the option to buy a new vape at half the cost which was a steal deal so I bought a new vape at half cost that was recommended to me. Love the new vape, hasn't given me any issues. Thank you for the great customer service!