I always support local but when the local doesn't support the patrons that keep them in business then time to find a local business that does. Staff is friendly and I get policies but to not listen nor replace an item that is not working/lasting 80% less than supposed to. I purchase from here at least twice a month for over 6 months and usually just throw away the product if malfunction but when 50% of what was purchased has malfunctioned, I would expect a replacement not a script of how I should have tried in store. By the way the product I purchase could not have even been discovered the malfunction within the policy time