So I stepped in to buy my daughter a bong for her birthday. The young lady never looked up to acknowledge me, even though I spoke as I walked in. Walked around the store and even at one point I just stood there waiting for her to engage with me, another guy walked in( caucasian) she spoke to him and helped him. I'm disappointed, the set up is exquisite would have loved to actually bought my daughter bong from there. But , customer service is EVERYTHING TO ME. I know nothing about this stuff, so I really needed help to know what would be best for her.