Owner and his daughter were kind and informative. I am fairly new to vaping. Really appreciate their positive, laid back vibe. Their pricing is really cheap compared to other local shops. Bought my first vape pen elsewhere and came here for juice and coils. Came in twice in hopes they had the coil. With not luck, I purchased a new vape pen. Then, I misplaced that one too. But, found the first one. So went back to the shop a third time, hoping they had the coils yet. No luck. Decided to buy yet another pen (was falling back on cigarettes). Exact same one as the last one I bought here. It was an opened box and he dropped the vape when showing it to me and it was the only one left. Unfortunately, it was defective. Few days later when I got back into town, came in to exchange it and check again (4x) for coils for my first piece. No coils. No more of those pens either. The co-worker (he and his wife are generally kind as well, love their sweet boy) showed me a similar piece at the same price range ($20). I looked at the bigger piece ($100) and said I'll just upgrade to the larger piece. Unfortunately, he was absolutely angry, not annoyed but straight up angry with me for assuming it'd be an exchange ($80 for the new piece instead of $100). Buyer beware, they have a no return or exchange policy, even for defective product. Businesses are not permitted to apply the no return/exchange policy on defective product. If you pay for a service or product and don't get it, you get your money back. It'd be a business loss filed in taxes. For a customer to get stuck with a defect, that's theft or fraud. Glad I found out with a $20 piece and not the $100 one. BUT they really are the cheapest shop I've found. Found a shop and they do (by law) exchange defective products.