Total Wine & More

Operating Hours
Sunday 9:00 AM - 10:00 PM
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM


Total Wine & More

Total Wine & More

Total Wine & More

(20) 3.4
(253) 941-4017
Closed Opens at 9:00 AM

Operating Hours
Sunday 9:00 AM - 10:00 PM
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM



Reviews:
20 Reviews of Total Wine & More
7/7/2022
Caleb M. ( )
Source: Yelp
7/7/2022
Caleb M. ( )
Source: Yelp

I went to this store to purchase 2 bottles of Don Julio 1942 for a 4th of July celebration. I carried my ID with me knowing the legal purchasing age of alcohol though I am well above that age in case they ask. As I was walking in, I happen to see one of my neighbors, and like any person would, I started talking to my neighbor. Upon reaching the cash register, I made my requested purchase and I showed them my ID but my neighbor did not have his as he realized he left his ID at home. Mind you, he is already in his 40s. They insisted for his ID, so he decided to pass up on his purchase and walked out the store. However, BOBBY (the cashier) refused to sell me what I came in for though I was making a purchase for myself. He was rude and short with me saying that he can't sell to me just because he saw me walk in with my neighbor. What???!! Just because I was friendly to a neighbor who I am not responsible for, I would get treated with bias and refusal. This quickly became a frustrating process because I was getting late for my party. My time is getting wasted and I did not have time to search for Don Julio 1942s elsewhere. Again, I was with a valid ID that I am of legal age (I'm in my 30s so there's that) and I was making the individual purchase for ME. What escalated my frustration was the way Bobby (the cashier) handled the delivery of service. It was atrocious. He was rude. I will repeatedly say that. Had I known I was going to be treated that way, I would have never considered going to Total Wines And More. So I had to ask my neighbor if he could grab his ID for my sake. He did and went back to the store just to get things over with. It's so embarrassing to put someone else in inconvenience just so I can proceed with my day. I mean I get it, my neighbor didn't bring his ID, that's on him. You can refuse to sell to him. But not someone else because of someone else's mishap. I finally was able to make my purchase worth $390 for the two bottles and rushed out the store because, at that point, I was already late. I told everyone that day about my experience and everyone agreed that Bobby and his "store policy" did not make sense-- faulting and refusing someone over someone else and the poor customer service! You need to review this and coach your employees. With my experience, I am extremely dissatisfied. Could have there been something else that could've been done differently? 100%! Unfortunately, no one was able to deliver. So, will I be coming back to this store? If I can help it, absolutely not. Would I recommend this store to anyone, again, with my experience, NO.