I reached out to the Columbia SC store on Saturday July 9 about this. Afterward I called Total Wine's national customer service number (855) 328-9463, sat on hold for 15 minutes and then requested the auto call back. No one ever called me back, even though I indicated this was about fraud. The local store (Columbia SC) also never called me back, even though the Manager said she would. The fraudulent charge has not yet been reversed - 12 days later. I am only making this public review because no one called us back and we still have $1300+ charged on our card. I wrote this same letter to Total Wine's media relations department and called as well. Below are the details. It sounds like an inside job, and the person should be arrested. On the morning of Saturday July 9, I had three email notifications from Total Wine: 1 - Thank you for your order (171612523) - an order I did not make - indicating a pickup window of 11:00-1:00 at a store in Columbia SC. I do not live in SC nor do I have any connection to the state whatsoever. This was 58 items totaling $1,343.94. A large order that, in my opinion, should be a red flag. Bottom of email indicates the order was under my name and charged to my husband's Amex card 2 - 44 minutes later - "Your order is ready for pickup" standard email following up from the order - This is a very quick turnaround considering the large order. I am a frequent customer of my local Total Wine store in Phoenix and Scottsdale. Most orders I make (far smaller than this one) take at least several hours, sometimes the next day. 3 - 35 minutes later - "Your order has been picked up" standard email following a pick up order - Again, a very quick turnaround. I am on Mountain time, so I didn't see these emails until it was too late. Most concerning is that I know Total Wine's policy is to have an ID checked before picking up an order. In my personal experience with Total Wine, my ID has been thoroughly checked every single time at the Phoenix and Scottsdale locations. I know it is of paramount importance to your company, due to liquor license issues. This is not something your team takes lightly, my ID has always been checked. Clearly - on July 9th in Columbia SC, the pick up person's ID was not checked. Frankly, due to the size/amount of this order, it should have been double-checked. Given that my account is Grand Reserve status, and that we have been loyal customers for years, I am surprised no one on Total Wine's customer service team reached out. We are disappointed in your security and your service. I hope that you find the employee who made this crime possible.