We've (my S/O & I) been going here for the past 6 months, we both turned to vaping after quitting cigarettes - the Vapor Room said they offer a "customer rewards" system and she promptly signed up the first day she went in. Due to covid, I don't go in with her. Today, she went & asked to use the reward points that an employee the last time we went mentioned she had accumulated, 10 stars, the rude employee she encountered today blew her off at first when she asked to use them and then, after asserting herself, said he "had to check" as if it was the most troublesome thing he'd ever been asked to do; he then told her that she didn't have enough stars and stated "I don't know what you want me to do" - I dunno, maybe honor your stores policy and reward points? Her card is directly linked with her rewards number, I'm quite confused how this all transpired, and she's used her debit/credit card on every transaction - which is super easy to look up (like we just did) and I'd love to see this review get refuted. I know this falls under consumer rights laws that protect Maine consumers and the AG monitors such. Also; they mark up prices to almost (if not more than) double to triple the amounts on some products they offer, she has been buying her coils and vape devices there (out of convenience) up until today, I swiftly started ordering all my non-liquid stuff via the internet a long time ago once I saw they were charging $60 for my $24 SMOK Novo 3. She continued out of convenience. Unfortunate. All this over asking for a $40 discount she is completely entitled to. It's just so rude, and she works so hard for her money and was so excited to save some today after months of patronage and allowing herself to be ripped off. Small things like this are really bad for your business in the age of digital reviews. I'm just glad I'm fairly familiarized with business law, specifically Maine state consumer rights law. While it may not help us since we no longer will support this business, it may help others - it will be good to see businesses held accountable for falsifying "reward" based programs to incentivize customers. We double checked her bank info before I posted this to ensure a fair review as to whether or not such a rating was warranted. Consumer rights matter!