I have yet to complete my online order, but no matter how you look at it - the customer service is unparalleled. I am sorry to the folk who may not have an experience like me, but I invite you to try again. I had some issues online and someone emailed me back late on a weekend for some nonsense request. I really love these people and the art and its the first time shopping with them - tons of referrals though, so something is up and cant wait to find out. Thanks for being homies and the real MVP