I am very new to vaping since I took it up to help me quit/replace smoking. I had some issues and questions with a device I had bought elsewhere and they staff were exceptionally knowledgeable and helpful. The ascetics of their store is clean, modern, bright and spacious. They even had a nice stylish sink in the middle of the store that pre-dates COVID but is especially helpful now. I ended up buying some custom mixed juice from them and will be back when the new, anticipated Caliburn G is available.