The staff is very friendly and knowledgeable. I purchased a new vape device and asked for a demo on how to fill it with juice. The gent also went on to explain how to swap flavors and change the coil. I am also very, very pleased with his recommendation: the Caliburn. I needed something to replace my old Novo 2. I even brought my favorite juice with me so I left with a new vape ready to use! Super, super happy.