They have a no return policy. I previously bought an expensive one that looks like a nano from them didn't work thought they would at least give me an exchange since you could tell it was Brand new in the box and they were like oh well. Greenleaf has lifetime warranty on theirs and they are only 12$. You can take it back and they give u another one. Unfortunately they were out so I went back and I bought one from Honey and I got home and it didn't work!! I just thought it needed a charge so I charged it all night nothing. Totally disappointed. Never going there again