I'd give this place zero stars if I had an option to do so. This review is a forewarning for all future and current customers & also a message directly for the owner. I'm not a person who usually writes reviews but this one was much needed. Just a little backstory. I've been coming here for 6 months or so since recently moving to town. I myself have probably spent $500 give or take in the place since I've lived here. I was a majorly loyal customer here. So is my fiancé and a handful of my friends. WORD OF MOUTH PEOPLE. This is a business. Previous to today's experience I would say I have had no issues. They have a good selection of juices & options for different vapes so I liked the convenience. What happened was I purchased a LOST VAPE QUEST on august 12th so about 3 weeks ago. I'm a member in their system and also I used a credit card to track the transaction. The vape just stopped working. It would show the light when charging but wouldn't fire. Now this is the 3rd time this has happened and the first time I've ever brought one in but enough is enough. I walked in to see if they could help me out, the guy that works there was super friendly and tried to help me out but a girl I've never seen there (I believe her name was Eli) walks out. Immediately she asks if I have a receipt. I happily said no but I'm a member of your rewards and I also have the transaction I can show you on my credit card statement. She then says "nope you need a receipt, just like any other retailer". Umm what? Do you live under a freaking rock Eli? When was the last time you walked into a target and they couldn't pull up your transaction from your CC or even in your rewards system. I then proceeded. It wasn't necessarily what she said but more how she said it. Her tone read "your business isn't that important". I then told her that I thought that was ridiculous. I asked if she was serious. She said yes. I proceeded to say, okay. And told them that I'd be taking my business elsewhere. I proceeded out of the door. Crossed the street and spent 100 bucks in another shop for a new setup. You see it's not a money issue but the principal of it. I can assure you that I'll never spend another dime in this store. Just to put the cherry on top the person at the store across the street informed me that I could reach out to the manufacturer and they would send me over a new one. Thank you! That's how a customer should be treated that's all it takes. Sincerely, a previous loyal customer Daryl Lionnet 562 726 6062