CONVENIENT LOCATION, RUDE STAFF, FALSE PROMISES, LACK OF CLEAR COMMUNICATION WITH CUSTOMER. Multiple times in a row I have tried different brands of vape juice from this store. Their juices taste foul. The day of the original purchase it was awkward talking to the lady because she was upset at another customer and was talking rudely about the customer under her breath. She seemed exasperated. Then when it was my turn, I was specifically told by the employee that if I do not like the taste of the Air Factory E liquid Tropic Freeze I can exchange it for another. I come in the next day to tell them I'm dissatisfied, or in this case the liquid is burning the inside of my mouth, I'm then told it is against policy to exchange. The manager couldn't bother getting up from his chair, instead he felt it was professional to be making eye contact with me and trying to talk to me form the other room in the back then the quiet (but different) register lady tells me what he said she says "We can get you set up with a new one". Me thinking they were going to exchange it as promised was even more upset when they once again said no. They are playing the game Red Light Green Light. This is on multiple occasions. Convenient location, too bad they offer disappointment and lazy managers.