My boyfriend went in and purchased a bottle of their house juice called Milkyloops today in store. Got back in the car and went to use it, turns out this bottle didn't have a spout on it and he ended up with half a bottle of e-juice all over my his clothes, his device and my brand new car. I went back in to complain and the guy there said it's not the first time it's happened, he said when the bottles come in they are one unit so he cannot tell if it has a spout or not...that is a lame excuse, very frusturating. He then chuckled and said "he must be pretty pissed" referring to my boyfriend.....yeah of course he is, alot of expensive stuff got covered in juice. All he did was replace our bottle of juice and half ass cleaned off the device.......our clothes/shoes are stained and the inside of my car is going to take alot of cleaning. He had other customers in there when I came back in and he seemed more focused on helping them then solving this issue. They have definitely lost our business, how hard is it to ensure quality on a product you label as your own. Don't bother wasting your time, there are many more reputable shops in Vancouver to take your business.