I have been buying my vape supplies here for some time. Recently purchased a new Tob box mini one week ago for 60.00 bucks. When it stopped working I took it in since it was well within their 30 days return policy. I was told I needed to speak with their manager because it had a small knick on the bottom of it. So they didnt think it was covered under the manufacturers warranty. This is after I was scoffed at when I said I hadnt dropped it. They clearly thought I was lying and made it very clear they thought that. I had to explain that it rides in a pocket with a wad of keys all day long. Like I have to explain myself to them. I guess it doesnt matter that I have spent several hundreds of dollars over the last year at this store. I dont know if it is just a younger, ruder generation with no business sense or if this is truly the owners policy. Ill never do business here again because of it and will be sure all of my friends and colleagues at the University and in town know how badly I was treated. There are other options.