I needed to find a cigarette replacement for a long weekend. On my way I found The Vapor Shop via Yelp. There was a customer there when I arrived. I was greeted and told it would be a short wait, totally understandable. While waiting, it became apparent that the customer in front of me had some issue with his (very recent) previous purchase. He was told he couldn't return/exchange it. When the customer attempted to redeem some sort of loyalty email with 10% off this purchase he was told that the server was down. The customer was patient and kind but did say, "Man, I am batting .1000 here! Can't return and can't use the discount." It was soon my turn and the clerk was nice enough and somewhat helpful. He kept having to pause our entire interaction "to vape"; three or four times in our 15-20 minute exchange. That was off-putting. I did make a decision with his help and when I went to pay the server was miraculously restored. It seemed fishy--and a little tacky. The customer restroom was less than clean. Overall is was okay, but not a great experience. There is an "ALL SALES FINAL" sign at the register, and honestly, if I had been in a position to shop-around, I would have done just that.