Such a shame I recently bought Ilene vape for my husband who vapes a lot mind you I know nothing about vapes I do know my husband uses his all the time while it's plugged in so figured he would be able to do that as well turns out he can't use it while it's plugged in !!! Not only did the owner look at video and see that he did not mention that to me but I apparently was supposed to ask that figured that would be something they would have told me because I would not have bought it !!! So they did absolutely nothing for me told me I should have asked and now I have a vape that was never used and can't do anything with it prettt horrible when all's I wanted to do was switch for the one with battery's but wouldn't even do that and told me when I said so I'm basically out of 122 bucks she said yup basically !!!! Will never go there again !!!! The boys who helped me were awesome and in no way am I trying to get them in trouble but like I said if I knew you couldn't use it while charging would have not bought it !!! So thanks for nothing !!!!